Privacy Policy

This Privacy Policy will govern how Radiant Health Limited (Radiant Health) will manage your personal information in connection with the PushOn support program (“PushOn”).

How and why do we collect your personal information?

We may collect personal information about you, which may include:

  • title and names;
  • contact details;
  • date of birth;
  • if you are a patient, sensitive information about your health status, information about your weight loss, any goals you have in relation to the treatment or management of your weight loss or your general health; and
  • gender

The primary purpose for which we collect information about you is to enable us to administer and manage PushOn.

The information that we collect will vary depending on the nature of our interaction with you. For example, you may submit personal information to us when you:

  • complete the enrolment form;
  • make an adverse event report; or
  • otherwise provide information to us in connection with PushOn.

It is our usual practice to collect personal information directly from you. However, we may also obtain personal information from third parties involved in PushOn such as your healthcare provider and third parties involved in the delivery of PushOn, such as the PushOn nurse.

We will generally only use your personal information for the purpose for which it was collected, which may include to:

  • enrol you in PushOn;
  • ensure your continuing eligibility for PushOn;
  • contact you as necessary in relation to PushOn;
  • provide you with services in connection with PushOn;
  • administer and manage PushOn in accordance with the PushOn Terms and Conditions
  • report back de-identified information to Radiant Health for internal purposes, reporting, publication, presentation, research or market research purposes; and
  • comply with laws on the reporting of adverse events.

If we cannot collect your personal information then we may not be able to provide you with information, goods or services that you have requested.

You consent to receiving SMS messages, emails, phone calls and/or other communications in respect to your enrolment and participation in PushOn. If you no longer wish to receive these communications (other than those communications that are necessary to administer PushOn e.g. forgotten password) you can unsubscribe from email, SMS and phone calls at any time by:

  1. clicking the link in any email, which will direct you to the unsubscribe page of the website;
  2. emailing with details of what you wish to opt out of; or
  3. via the website unsubscribe page – click here.

You may opt out of receiving SMS communications (other than those communications necessary to administer PushOn), at any time by replying X to an SMS. This will opt you out of the receipt of that specific type of SMS communications.

We will comply with your request as soon as practicable.

Disclosure of your Personal Information

We may share your personal information with third parties engaged by us, or our business partners, to assist us to manage, deliver and administer PushOn. Such third parties or business partners may include:

  • IT service providers including hosting, data collection, data storage or archiving service provider services;
  • professional advisors;
  • healthcare services (e.g. health coaches, nurse telephone support); and
  • mailing houses.

We may disclose personal information to other affiliated companies within the Radiant Health group. We may also disclose your personal information:

  • to the police, or relevant authority or enforcement body, in connection with any investigation; or
  • as otherwise required or permitted by local privacy laws.

Use of AWS

Radiant Health uses Amazon Web Services to collect, manage and administer personal information in connection with PushOn. Radiant Health does not have access to this data.

Unless an adverse event is reported, only aggregated, de-identified information relating to your participation in PushOn will be collated into a report for Radiant Health. Radiant Health may use this aggregated, de-identified information information for internal purposes, including planning and managing resources for PushOn, and analysis and research purposes (e.g. to calculate patient adherence rates). Radiant Health may disclose the aggregated, de-identified information to third parties in order to promote awareness of PushOn, for the continued running of PushOn and to publish the information in reports or medical publications. You will not be able to be identified in any form of report or publication.

Any personal information directly collected by Radiant Health will be handled in accordance with Radiant Health’s privacy policy available at

Adverse event reports

Any self-reported adverse events that arise from taking your iNova medication for weight loss will be reported to Radiant Health’s pharmacovigilance department. Radiant Health has a formal process in place to collect, store and process adverse event reports relating to iNova products. Adverse event information may be reported to health authorities anywhere in the world, in accordance with local and international regulatory requirements. We may also use that information to contact you in relation to a report.

Data transfer abroad

Some organisations that we use to store and manage your personal information, or that we disclose your personal information to, may be located in a country or countries outside your own country. Those countries may include Australia, New Zealand, Singapore, Malaysia, Hong Kong, Thailand, Philippines, and South Africa. We may also use cloud-based service providers who use assets located in other countries to manage our data. We will not disclose your personal information to an overseas recipient without taking reasonable steps to ensure that the overseas recipient will not breach local privacy legislation.

Non-Personal Information

You acknowledge and agree that we are free to use and publish any information that you provide to us or post on our websites (on a non-confidential basis).

Use of cookies

Our websites use “cookie” technology to obtain non-personal information from online visitors, and also to provide registered visitors with the best possible personalised online experience. If you don’t want cookies, you can set your computer to warn you each time a cookie is being sent and to turn off all cookies through your browser.

Third party websites

Websites that we operate may contain links to websites operated by third parties. We are not responsible for the content or policies of websites operated by third parties. Sometimes we use third party platforms to deliver information or services to you. Such sites may have their own Privacy Policy, which you will need to review separately.

Data security

We maintain physical, technical and organisational measures to protect your personal information against misuse, interference and loss, and from unauthorised access, modification or disclosure.

We also use every effort to ensure that third parties who work with us also protect your personal information.

Where we no longer require the personal information for the purpose for which it was obtained, we will take reasonable steps to delete the information and or ensure it is de-identified (as reasonable in the circumstances).

Accessing and correcting your information

If you would like to gain access to personal information that we hold about you, and/or seek correction or deletion of such information, please contact:

Changes to this Policy

We may modify this Policy at any time and all modifications will be effective immediately upon our posting of the modifications on this site.

How to contact us

If you have any queries or complaints regarding this Policy, please contact:

April 2021